• Returns and complaints

7.1. According to art. 27 of the Act of 30 May 2014 on Consumer Rights (Journal of Laws of 2014 item 827) A customer who is a consumer who concluded a distance contract via the Store may, within 14 days, withdraw from it without giving any reason and without incurring costs, with the exception of the costs specified in points 7.4, 7.5 and 7.8 of the Regulations. The instruction on the right of withdrawal, containing in particular information on the manner and time of exercising the right of withdrawal from the contract and the cost of returning goods in the event of withdrawal from the contract, is provided by the Customer in Annex 1 to these Regulations.

7.2. The customer may use the model statement of withdrawal from the contract constituting an attachment to the Act of 30 May 2014 on consumer rights (Journal of Laws of 2014 item 827), as well as a return form sent to the Customer's e-mail address after completing the order, however, it is not obligatory.

7.3. In the event of withdrawal from the contract, this contract is considered void. If the Customer who is a consumer made a statement before the Seller accepted his offer, the offer ceases to be binding.

7.4. If the Customer chose the method of delivery of the item other than the cheapest usual delivery method offered by the Seller, the Seller shall not be obliged to reimburse such Client for additional costs incurred.

7.5. The customer bears the direct cost of returning the items. In the case when goods due to their nature (eg large-size goods) can not be returned by normal mail, the cost of returning the goods will depend on the price list of the carrier providing the transport service.

7.6. The Customer is liable for a reduction in the value of the item as a result of using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the item.

7.7. The right to withdraw from a distance contract is not payable to the Customer in relation to the contracts listed in art. 38 of the Act of 30 May 2014 on Consumer Rights (Journal of Laws of 2014, item 827), in particular:
a) in which the subject of the service is a non-prefabricated item, manufactured according to the consumer's specification or serving to satisfy his individual needs;
b) in which the object of the service is an item that is quickly deteriorating or has a short shelf-life;
c) in which the object of the service is an item delivered in a sealed package, which after opening the packaging can not be returned due to health protection or hygiene reasons, if the packaging was opened after delivery;
d) in which the subject of the benefit are things that after delivery, due to their nature, are inseparably connected with other things.

7.8. If the Customer has demanded the provision of services (if such services are provided by the Seller), before the deadline for withdrawal, the Seller shall pay the amount proportional to the scope of services provided until the Customer informed the Seller of the withdrawal from this contract.

7.9. The customer should secure the returned goods in such a way as to minimize the risk of damage in transit.

Before shipping the return, please check by contacting us if the company is not on vacation (during our holiday, the parcels are not picked up).



In the case of a complaint, please contact us at mailowo-shop@menua.pl



Trakt Lubelski 410
04-667 Warsaw