1. The www-menua-en store is run by: Menua PL Limited Liability Company with its registered office in Warsaw, at ul. Nowogrodzka 31, entered into the register of entrepreneurs kept under KRS number 0000440102, with a tax identification number NIP: 537 262 45 67.
Prices and payment.
1.1. The prices of products presented on the Store's websites are gross prices (ie they include all components such as customs duties and taxes, including VAT) and are expressed in Polish zlotys (PLN).
1.2. Goods prices given on the Store's website do not include delivery costs. The product delivery costs (including charges for transport, delivery and postal services) are indicated to the Customer when placing the order, including when the customer wishes to be bound by the sales contract. The cost of delivery depends on the method of delivery chosen when placing the order. The total cost of the order, including the price of the product and the cost of delivery, is visible when summarizing the order.
1.3. The price binding and final is the price at the time of placing the order by the customer.
1.4. Payment (within 7 days) for the ordered goods may be in the payment forms possible to choose in the order form.
1.5. VAT invoices (invoices sent via e-mail) are issued for all goods ordered in the Store.
The procedure for dealing with complaints.
2. The shop is obliged to deliver to customers the things sold without physical or legal defects (warranty). In the case of defects in purchased goods, the Customers are entitled to the rights provided for in the Act of 23 April 1964. The Civil Code (Journal of Laws of 2014, item 121, as amended), in particular in the part referring to the warranty (art. 556 et seq.).
2.1. Complaints are made to the address provided by the Store. The complaint should contain the Customer's contact details, information about the type of defects and the date of their finding, the Customer's request, and in case of doubt, also some kind of confirmation of purchase of the goods in the Store. The above complaint is in the form of a recommendation, and complaints with a different content will also be considered by the Seller.
2.2 If it is necessary to examine the complaint by the Seller with the item sold, the Customer who exercises the rights under the warranty, will be obliged to deliver the item to the place designated by the Store. If, due to the nature of the item or the method of its installation, delivery of the item by the Customer would be excessively difficult, the Customer is obliged to provide the item to the Seller in the place where the item is located.
2.3. The shop will address customer complaints within 14 days.
2.4. The shop does not give a separate guarantee for sold products (some products may be covered by the manufacturer's warranty), as well as does not provide post-sale services.
Services provided electronically.
3.2. The seller informs that the basic threats related to using the service provided electronically via the Internet include, in particular, interference by third parties (so-called hackers), computer viruses, Trojan horses or spam (non-ordered electronic messages sent simultaneously to many recipients). It is in the interest of every user of services provided via the Internet to install legitimate and up-to-date software that protects the user's device against the above-mentioned threats.
3.3. Customers using the Store are obliged to refrain from any illegal activity, including in particular from providing unlawful content and from interfering with the content of the Store or its technical elements.
4.1. The delivery of the product to the customer is payable, unless the contract of sale provides otherwise (see point of the Regulations) or the customer will arrange transport or make a personal collection.
4.2. The ordered products are delivered via courier companies or Poczta Polska, at the Customer's choice made when placing the order. Ordered goods are delivered - depending on the customer's choice - directly to the customer's address indicated in the order form.
4.3. Deliveries of goods ordered via the Store are carried out on the territory of the Republic of Poland.
4.4. The delivery time is from 2 to 14 working days, counting from the day the order is placed by the customer, unless a different date is specified in the product description or when ordering.
4.5. After receiving the parcel, the customer should, as far as possible, check the delivery status in the presence of the supplier. I